Refund policy

Last Updated: July 3, 2026

At Nimblebox, we are committed to providing a pleasant and reliable shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process outlined below.

Return Period

Customers may request a return within 30 days of receiving their order. To qualify for a return, the item must be returned in its original condition and meet the eligibility requirements listed in this policy.

Return Conditions

To be eligible for a return, products must:

Be unused, unworn, and unwashed.
Be returned with original packaging, tags, and accessories.
Be free from damage caused after delivery.
Be accompanied by proof of purchase or order confirmation.

We reserve the right to decline returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or refunded:

Clearance or final sale items.
Customized or personalized products.
Gift cards.
Products that have been used, damaged, altered, or washed after delivery.

Requesting a Return

To request a return, please contact our customer support team within the return period and provide your order number along with the reason for your return request.

Email: contact@nimblebox.site

Once your request has been reviewed and approved, you will receive instructions for returning the item.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery. To help us process your request efficiently, please provide clear photographs of the item received and its packaging.

Upon verification, we will offer an appropriate resolution, which may include a replacement, store credit, or a refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item.

For your protection, we recommend using a shipping method that includes tracking information.

Refund Processing

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may no longer be accepted.